HELP CENTER & SUPPORT

Frequently Asked Questions

Find answers to the most common questions about Bene Decor furniture, orders, shipping and custom designs.

You can track your active orders under the 'My Orders' page in your profile, or click the tracking link sent to your registered email and phone number upon dispatch.

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Our customer concierge team is available Monday to Saturday from 10 AM to 7 PM IST to assist you.

Frequently Asked Questions

How do I track my order status?

Can I modify or cancel my order after placing it?

Do I receive an official tax invoice with my order?

How long does delivery take?

Do you provide free shipping?

What is white-glove delivery?

What is your return policy?

How do I initiate a return or replacement?

How long does it take to process refunds?

What does the Bené Decor warranty cover?

How do I claim warranty coverage?

Can I customize furniture dimensions and upholstery fabrics?

How long does custom furniture production take?

What payment methods are accepted?

Is my online payment transaction secure?

Are online payment transactions instant?

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